Kitchen and Receipt Printers
When a customer pays at the kiosk, a ticket prints in the kitchen on its own. You can also print the customer a paper receipt with their call number.
Open your avatar → All Settings → Order Printers.
Before you start
A printer connects one of two ways. You choose under How does it connect? when you add it, and it can't be changed later:
| Connection | Printers | How it works |
|---|---|---|
| Over the internet (CloudPRNT) | TSP100IV, TSP143IV, mC-Print2/3 and other CloudPRNT models | The printer collects its own tickets, so it prints even when no tablet is on |
| Through a kiosk tablet | Any Star printer, including the TSP100III, TSP650II and SM series | Plugged into a kiosk tablet by USB, paired by Bluetooth, or on the same network. It prints while that tablet's Android kiosk app is open |
For a CloudPRNT printer:
- Buy a Star CloudPRNT printer. Any Star model that supports CloudPRNT works: the TSP100IV is the usual choice for an 80mm thermal kitchen ticket. Thermal paper fades next to a grill, so for a hot line consider an impact printer such as the SP700 with an Ethernet interface.
- Plug it into the network, not into a computer. The printer talks to PrepStation over the internet by itself. No PC, no driver, no port forwarding, no fixed IP.
- Use a cable where you can. Wi-Fi models exist, but a printer that drops off Wi-Fi in the middle of service stops printing tickets.
Note
Printing never stops ordering. If a printer is offline, out of paper, or you don't have one at all, the kiosk keeps taking orders and every paid order still appears on the Production hub.
Sign in to read the full guide
Step-by-step instructions, screenshots and videos for every part of Prep Station are available to everyone on a Prep Station account.
Also in this guide
- Add a printer
- Choose what each printer prints
- Print the customer a receipt
- Reprint a ticket
- When nothing prints
- Retire a printer
Last updated: November 14, 2026